Frequently Asked Questions

Welcome to the FAQ page for saleathletics.com. We understand that shopping for performance gear comes with questions, and we’re here to provide clear, helpful answers. Below you’ll find the most common inquiries about our products, ordering process, shipping, returns, and more. If you need additional assistance, please refer to the help section on our website.

1. What type of products do you offer?
Our collection focuses on high-quality athletic apparel and accessories designed for active lifestyles. From training tops and bottoms to outerwear and performance layers, every piece is crafted to support movement, breathability, and durability. We work with a dedicated brand that specializes in functional, modern sportswear—each item undergoes rigorous testing to ensure it meets the needs of both casual gym-goers and serious athletes.

2. How do I find the right size?
We provide a detailed size guide on every product page. Simply click the “Size Chart” button next to the size selection menu. The chart includes body measurements (chest, waist, hips, inseam) as well as fit notes (e.g., slim, regular, relaxed). If you’re between sizes, we generally recommend sizing up for a more comfortable range of motion, especially for tops and compression gear. You can also check customer reviews—many shoppers share their height, weight, and usual size to help others decide.

3. Are your products true to size?
Yes, most customers find that our items fit true to the size chart. However, certain fabrics (like high-compression materials) may feel snug at first but will adapt to your body after a few wears. For loose-fit styles such as hoodies or joggers, you might prefer your usual size or even one down for a neater look. Always consult the specific product’s “Fit & Feel” section for tailored advice.

4. What materials are used in your apparel?
We prioritize performance fabrics that wick moisture, resist odors, and allow four-way stretch. Common materials include recycled polyester, elastane blends, nylon, and soft-touch cotton hybrids. Each product listing lists the exact fabric composition under “Materials & Care.” Many items are also designed with flatlock seams to reduce chafing and mesh panels for added breathability.

5. How should I wash and care for my gear?
To prolong the life of your athletic wear, we recommend machine washing in cold water with like colors, using a mild detergent. Avoid fabric softeners, as they can clog moisture-wicking fibers. Tumble dry on low or, even better, hang dry away from direct sunlight. Do not iron directly on logos or reflective details. Following these steps will help maintain elasticity, color, and performance features.

6. Do you offer international shipping?
We ship to a wide range of countries. During checkout, you’ll see a list of available destinations. International orders may be subject to customs duties or import taxes, which are determined by the destination country’s regulations. Please check with your local customs office for an estimate. Shipping times vary by region, and tracking information is always provided once your order leaves our warehouse.

7. How long does it take to process an order?
Orders are typically processed within one to two business days. You will receive a confirmation email as soon as your order is placed, followed by a shipping notification with a tracking number. Please note that processing times may be slightly longer during new product launches or seasonal promotions.

8. Can I change or cancel my order after placing it?
We start preparing orders very quickly to ensure fast delivery. If you need to modify or cancel an order, please contact our support team through the website’s contact form as soon as possible. While we cannot guarantee changes once the order has moved to the packing stage, we will always try our best to accommodate your request.

9. What is your return policy?
We want you to love your purchase. If for any reason you are not completely satisfied, you may return unworn, unwashed items with original tags attached within the return window stated on our Returns page (typically 30 days from delivery). Footwear must be returned in its original, undamaged box. Once we receive and inspect the return, we will issue a refund to your original payment method. Please note that final sale items (clearly marked on the product page) cannot be returned.

10. How do I start a return or exchange?
To initiate a return, log into your account on saleathletics.com, go to “Order History,” and select the item(s) you wish to return. Follow the on-screen instructions to print a return label. If you checked out as a guest, use the “Return Portal” link at the bottom of our website. Exchanges for a different size or color are processed as a return followed by a new order—this ensures you get the replacement item as quickly as possible.

11. Do you offer refunds for shipping fees?
Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong item sent or defective product). Return shipping costs are generally the responsibility of the customer, but we provide affordable, pre-paid label options at checkout. If you receive a damaged or incorrect item, please contact us immediately—we will cover all related shipping costs and send a replacement promptly.

12. What if my item arrives damaged or defective?
We take great care in packaging, but occasional issues can happen. If you receive a product with a manufacturing defect or damage from transit, please take a clear photo of the issue and upload it via our “Contact Us” form within three days of delivery. Our team will review the case and arrange a free replacement or full refund, including any shipping fees you paid. We stand behind the quality of our gear.

13. Can I track my order?
Yes. Once your order ships, you will receive an email with a tracking number and a direct link to the carrier’s tracking page. You can also track your order from your account dashboard. Please allow up to 24 hours for the tracking information to update after you receive the notification.

14. Do you have a loyalty program or newsletter?
We love rewarding our community. You can sign up for our newsletter at the bottom of any page on saleathletics.com. Subscribers receive early access to new collections, exclusive discounts, and style tips. We also have a loyalty program where you earn points on every purchase—these points can be redeemed for future discounts. Details are available on our “Rewards” page.

15. Are your products sustainable?
Sustainability is important to us. Many of our items are made using recycled materials, and we work with suppliers who follow ethical manufacturing practices. We also use minimal, recyclable packaging and are constantly looking for ways to reduce our environmental footprint. Specific sustainability information is highlighted on each product’s page under “Eco Features.”

16. How do I clean my shoes or accessories?
For footwear, we recommend spot cleaning with a soft brush, mild soap, and lukewarm water. Do not put shoes in the washing machine or dryer, as this can weaken adhesives and materials. For bags and accessories, wipe with a damp cloth and air dry. Detailed care instructions are included with every product.

17. I have a question not listed here. How can I get help?
Our website has a comprehensive Help Center with articles on sizing, shipping policies, and warranty information. You can also use the live chat feature during business hours or submit a ticket via the contact form. We aim to respond to all inquiries within one business day. Please do not include personal contact details in this public FAQ—instead, use the secure messaging system on our site.